Privacy Policy

1. Introduction

At GUNPOWDR, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our web hosting, marketing, web design, and maintenance services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

By using GUNPOWDR services, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

Account Information

• Name and contact information (email address, phone number, company name)
• Billing information and payment details (processed securely through third-party payment processors)
• Account credentials and authentication information

Technical Data

• IP addresses and device information
• Browser type, operating system, and version
• Log files and server access logs
• Website performance and usage analytics

Website Content & Data

• Files, databases, and content you upload to your hosted website
• Metadata about your website and its visitors
• Customer data collected through your e-commerce site (which you own and control)

Communications

• Support tickets, emails, and other correspondence with our team
• Feedback, surveys, and service reviews

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting, marketing, and web services
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Billing & Payments: To process transactions, send invoices, and manage subscriptions
• Service Improvements: To analyze usage patterns, optimize performance, and develop new features
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send service updates, newsletters, and promotional materials (with your consent and opt-out option)

4. Data Storage & Protection

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
• Server Security: Our hosting infrastructure includes firewalls, Web Application Firewall (WAF) protection, and regular security monitoring
• Access Controls: We restrict access to your data to authorized personnel only, using role-based permissions
• Backups: Automated daily backups with 30-day retention to protect against data loss
• Physical Security: Our servers are housed in secure data centers with physical access controls and 24/7 monitoring

Data Retention: We retain your data for as long as your account is active or as needed to provide services. Upon account termination, data is retained for 30 days to allow for export, then securely deleted unless required by law to retain longer.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for basic website functionality, authentication, and security
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. We honor Do Not Track signals where technically feasible.

6. Third-Party Services

We work with trusted third-party service providers to deliver our services:

• Payment Processors: Stripe and other payment gateways for secure transaction processing
• Analytics Providers: Google Analytics and similar tools to understand website usage
• Infrastructure Providers: Cloud hosting and CDN services to deliver reliable performance
• Email Services: Email delivery and marketing platforms for communications

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with their own privacy policies.

We do not sell your data. We never have and never will sell your personal information to third parties for their marketing purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Data Portability: Export your website data, files, and databases at any time
• Opt-Out: Unsubscribe from marketing emails (you'll still receive essential service communications)
• Object: Object to processing of your data for certain purposes

GDPR Rights (EU Residents): If you are in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

CCPA Rights (California Residents): California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of sale (though we do not sell data).

To exercise any of these rights, please contact us at hello@gunpowdr.com.

8. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: With third-party vendors who help us deliver services (as described in Section 6)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified and can choose to delete your account)
• With Your Consent: When you explicitly authorize us to share information

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Users

GUNPOWDR is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email and by updating the "Last updated" date at the top of this policy.

Continued use of our services after policy changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@gunpowdr.com

Contact Page: gunpowdr.com/contact

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 days.